AI-Driven Technical Support Engineer & Incident Lead (Hybrid)

Shippeo, a leading European SaaS company delivering real-time multimodal transportation visibility, seeks a Technical Support Engineer in Paris. You will bridge customers, product engineering, and customer success, owning complex technical challenges end-to-end, including AI-driven diagnostics and cross-functional collaboration.

The role requires 3–4 years in technical support or solution engineering, fluency in English and French, and strong API/database tooling skills.