AI & Automation Process Specialist

Role Overview

The Hospitality AI & Automation Specialist owns the design, deployment, and scaling of automation and AI initiatives across the Hospitality Enablement team. This forward‑looking role focuses on reducing manual work, connecting tools intelligently, and building the automation layer that makes the entire Hospitality organization more efficient.

What You Will Do

• Own the full AI & automation roadmap for the Hospitality Enablement team.
• Design, build, and maintain automation flows across the tool stack (n8n, Make, and equivalent platforms).
• Lead AI tooling initiatives end‑to‑end – from scoping to deployment and iteration.
• Stay ahead of AI and automation market trends and bring relevant innovations to the team.
• Build and maintain integrations between tools (Salesforce, Aircall, Zendesk, and others).
• Monitor automation performance and continuously improve flow reliability and coverage.
• Partner with the Tools & Operations Specialist to identify automation opportunities across the operational stack.
• Identify manual or repetitive processes across the Hospitality organization and translate them into automated solutions.
• Partner with Product and Tech teams on AI features that impact the customer experience and Hospitality stack.
• Document all flows, integrations, and automation logic for team knowledge and continuity.

Core Metrics

• Automation coverage across identified manual processes.
• Number of AI initiatives shipped and in production.
• Flow reliability rate (uptime, error rate).
• Time saved through automation across the Hospitality organization.
• Speed of delivery on new automation requests.

What You Bring To The Table

• Experience in automation, AI implementation, or an Ops/Tech role with strong automation focus.
• Confirmed‑level knowledge of automation platforms.
• Hands‑on experience building AI‑powered workflows and deploying AI tools in a business context.
• Strong understanding of API integrations and data flows between SaaS tools.
• Ability to work autonomously on complex, ambiguous projects and deliver concrete outcomes.
• Experience collaborating with Product and Tech teams on AI or automation initiatives.
• Strong documentation habits and ability to translate technical logic into clear, accessible content.

Benefits

Benefits and salary depending on location. Open to hiring this role in any Hospitality Tech Group country.