Aftersales Manager

# LOVOL France – Regional Service Manager / After-Sales Service Engineer

**Location: Northern France / Normandy / Hauts-de-France**

**Position: Full-time**

1. About LOVOL

LOVOL is a leading Chinese agricultural machinery manufacturer, offering a wide range of products including tractors, combine harvesters and other agricultural equipment. The company is continuously expanding its presence in the European market.

With the rapid development of LOVOL's business in France, we are looking for an experienced **Regional Service Manager / After-Sales Service Engineer** based in or near Northern France or Normandy.

The successful candidate will be responsible for tractor technical support, after-sales service, spare parts management, dealer technical support and customer relationship management in the French market.

We are looking for a professional who is passionate about agricultural machinery, has strong technical and field-service capabilities, and is willing to join a Chinese company and work effectively in a multicultural, Chinese-French business environment.

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2. Key Responsibilities

2.1 Technical Service and Troubleshooting

• Provide technical and after-sales support for LOVOL tractors in the French market.
• Diagnose and repair **mechanical, electrical, hydraulic, powertrain and software-related issues**.
• Provide technical support for **high-horsepower tractors, CVT and Power Shift transmissions**.
• Diagnose problems involving engines, transmissions, rear axles, hydraulic systems, PTO systems, electronic control systems and CAN-BUS networks.
• Analyze and resolve complex, difficult and recurring technical problems.
• Travel to dealers and end customers when on-site technical support or repairs are required.
• Provide technical guidance and training to dealer service technicians.
• Work closely with LOVOL's China-based R&D, Product and Service teams to report technical issues and support product improvements.

2.2 Regional After-Sales Service Management

• Support the development and management of LOVOL's regional after-sales service network in France.
• Manage and support the after-sales activities of regional dealers.
• Follow up customer complaints, repair cases and technical issues to ensure timely resolution.
• Establish and maintain a database of technical problems, troubleshooting cases and repair solutions.
• Provide market feedback and technical improvement recommendations to LOVOL headquarters in China.
• Support the development of after-sales service standards, repair procedures and technical guidelines for the French market.

2.3 Spare Parts and Service Management

• Forecast regional spare parts requirements and coordinate inventory and supply.
• Coordinate urgent spare parts requirements from dealers and customers.
• Establish a list of critical spare parts and ensure adequate stock for high-frequency failures.
• Handle emergency spare parts requests in the French market and minimize customer downtime.
• Maintain close communication with LOVOL's spare parts team in China to accelerate problem resolution.
• Participate in the development of LOVOL's regional service and spare parts management system in France.

2.4 Customer and Dealer Relationship Management

• Develop and maintain long-term relationships with French dealers, farmers and key customers.
• Respond quickly and professionally to customer technical and after-sales requirements.
• Handle major customer complaints and urgent after-sales cases.
• Improve customer satisfaction and strengthen LOVOL's professional brand image in France.
• Support the sales team with customer visits, product demonstrations and marketing events.

3. Candidate Requirements

Education

• Bachelor's degree or above.
• Degree in **Mechanical Engineering, Agricultural Machinery, Vehicle Engineering, Mechatronics, Automation or a related field**.
• Educational background in agricultural machinery or engineering equipment is preferred.

Professional Experience

• At least 3 years of experience in after-sales service within the agricultural machinery industry.**
• Experience with major international agricultural machinery brands is highly preferred.
• At least 3 years of experience in regional after-sales service and spare parts system management is preferred.
• Solid knowledge of tractors, combine harvesters or other agricultural machinery.
• Experience in servicing **CVT or Power Shift tractors** is highly preferred.
• Experience with high-horsepower tractors is a strong advantage.

Technical Skills

• CVT transmission systems
• Power Shift transmission systems
• Engine and powertrain systems
• Mechanical transmission systems
• Hydraulic systems
• Electrical and electronic control systems
• CAN-BUS systems and diagnostics
• Tractor software and electronic control systems
• Diagnostic equipment and service tools

Service and Management Skills

• Experience in **cross-regional after-sales service and spare parts management**.
• Strong customer relationship management skills.
• Ability to respond quickly to customer and dealer emergencies.
• Strong field problem-solving and coordination skills.
• Ability to assess problems quickly and develop effective solutions under pressure.
• Excellent communication, organizational and cross-functional coordination skills.

Language Requirements

• **Fluent English for professional communication.**
• Good knowledge of technical English terminology related to agricultural machinery, mechanics, hydraulics, electrical systems and maintenance.
• Ability to read and understand technical manuals, service manuals and technical documentation in English.
• **French-English bilingual skills are highly preferred.**
• Knowledge of Chinese or previous experience working with a Chinese company is an advantage.

4. What We Are Looking For

We are not simply looking for a **technician**. We are looking for a **technical service professional who can take responsibility for regional after-sales operations in France**.

The ideal candidate combines:

**Technical Expertise + Regional Service Management + Spare Parts Management + Customer Relationship Management + Emergency Response Capability**

Experience with major agricultural machinery brands such as:

**John Deere, New Holland, Fendt, CLAAS, Massey Ferguson, Deutz-Fahr, Case IH, Kubota, Landini**, or similar international brands will be highly valued.

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5. Personal Qualities

• Have a genuine passion for agricultural machinery and technical work.
• Demonstrate a strong sense of responsibility and customer-service orientation.
• Be willing to travel within the region and throughout France when required.
• Enjoy solving complex technical problems.
• Have a strong team spirit and collaborative mindset.
• Be able to communicate effectively with both French teams and LOVOL's China-based teams.
• **Be open to joining a fast-growing Chinese agricultural machinery company and have a positive and open attitude towards Chinese corporate culture.**
• Be willing to understand and adapt to Chinese working methods and a multicultural Chinese-French working environment.
• Share LOVOL's long-term vision for developing the French agricultural machinery market.

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6. What LOVOL Offers

• The opportunity to join an international agricultural machinery company.
• The opportunity to participate in the development of LOVOL's French market from dealer network development to after-sales service system establishment.
• Direct cooperation with French teams and LOVOL's R&D, Product and Service teams in China.
• Professional product and technical training.
• Technical training on **CVT, high-horsepower tractors and intelligent agricultural machinery**.
• Competitive salary and benefits package.
• Salary package commensurate with experience and qualifications.
• Long-term career development and opportunities for management positions.
• A key role in building and developing LOVOL's after-sales service network in France.

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7. Location

**Preferred location: Northern France, particularly:**

• **Normandy
• **Hauts-de-France
• Areas close to Normandy, Northern Paris or other parts of Northern France.

The position requires the ability to cover agricultural markets in Northern France and surrounding regions, with regional travel as required.

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8. Join LOVOL

If you are an agricultural machinery professional with strong technical expertise, solid tractor repair and after-sales service experience, and a desire to participate in the long-term development of an international agricultural machinery brand in France, we would be pleased to hear from you.

**At LOVOL, you will not simply repair machines. You will play an important role in building LOVOL's after-sales service system and customer trust in the French market.**

Join our French team and work closely with our colleagues in China to build the future of LOVOL in France.

LOVOL – Powering Agriculture, Building the Future.

**To apply, please submit: CV + Professional Experience + Relevant Technical Qualifications/Certificates (if applicable).**