Aftersales Area Manager - France (East)

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take‑off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Job Title: Aftersales Area Manager - France

As Aftersales Area Manager, you will be responsible for overseeing and optimizing aftersales operations, ensuring high levels of customer satisfaction, and driving revenue through service, maintenance, and parts and accessory sales in a designated geographical area. This role requires a deep understanding of electric vehicles, service network management, customer experience, and technical support.

Key Responsibilities:

• Oversee and manage aftersales service operations across multiple dealerships in the assigned region.
• Ensure adherence to company service quality standards, warranty policies, and technical procedures.
• Monitor and improve service center efficiency, repair turnaround times, and first-time fix rates.
• Conduct performance evaluations of service centers, ensuring key KPIs such as customer satisfaction, revenue targets, and service profitability are met.
• Work closely with dealers, third-party service providers, and internal teams to improve the aftersales network.
• Develop and implement strategies to enhance customer experience in service and aftersales.
• Ensure technicians and service advisors receive ongoing technical updates on new EV models, software updates, and maintenance best practices.
• Oversee inventory management and availability of spare parts.
• Monitor and report parts supply chain issues to reduce service lead times and costs.
• Ensure proper warranty claim processes and compliance with Xpeng policies.
• Identify and address recurring quality and reliability issues, working with country technical manager and HQ teams to implement fixes.
• Work with internal teams to help with resolving customer complaints and complex service issues.
• Collaborate with the sales and marketing teams to promote aftermarket services, software updates, and accessories.
• Stay updated on EV industry regulations, recalls, and service advisories.

Qualifications:

• Bachelor’s degree in automotive engineering, mechanical engineering, electromechanical engineering, or a related field.
• 5+ years of experience in automotive aftersales, preferably in the EV industry.
• Experience in dealer/service network management and customer relations.
• Strong understanding of EV powertrains, battery management systems, charging infrastructure, and high-voltage components.
• Proficiency in diagnostics tools, remote monitoring systems, and software updates for EVs.
• Knowledge of warranty management and service process optimization.
• Strong leadership and team management skills.
• Excellent problem-solving and conflict resolution abilities.
• Strong communication and negotiation skills to work with dealers, corporate customers, and internal teams.
• Ability to analyze data and performance metrics to drive service improvements.

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal‑opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.