Aftermarket Trainer - Western EU

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Job Duties and Responsibilities

1. Training Delivery (On-Site)

• Conduct training sessions in real work environments
• Demonstrate tools, equipment, processes, or systems
• Provide step-by-step, hands-on instruction

2. Practical Skill Development

• Coach trainees while they perform actual tasks
• Ensure trainees can apply knowledge in real situations
• Bridge the gap between theory and practice

3. Customer & Partner Support

• Train customers, dealers, or service partners
• Ensure correct product usage, maintenance, or repair
• Support onboarding of new partners or technicians

4. Troubleshooting & Technical Guidance (hot line)

• Assist field teams with complex issues
• Share best practices based on real-world experience
• Operate the technical hotline
• Collect feedback from trainees and field teams
• Identify skill gaps or recurring issues
• Recommend improvements to training programs and materials

6. Standardization & Quality Assurance

• Ensure procedures are followed correctly in the field
• Promote company standards, safety, and quality practices
• Align field execution with corporate guidelines

7. Reporting & Communication

• Report training activities and results
• Communicate field insights to training managers or HQ
• Support updates of training content based on field reality

Education and Qualifications

• Minimum of 5 years’ experience preferred in Engineering, Quality, Sales, Product Planning, Training, or a combination of the three or as Automotive mechanics.
• Education: Bachelor’s / high school degree in mechanic field.
• ISO/TS-16949 or QS-9000 knowledge and experience
• Fluent in (speaking and writing) :
  • Mandatory: English
  • Mandatory: French
  • Mandatory: Spanish

Skills

• Strong presentation and facilitation skills, with the ability to effectively engage both small and large audiences.
• High level of manual dexterity.
• Proven ability to integrate a broad portfolio of Aftermarket products into cohesive and customer-focused training presentations.
• Demonstrated capability to identify emerging training needs and proactively develop relevant learning materials.
• Proficiency in blueprint reading and geometric dimensioning and tolerancing (GD&T).
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Demonstrated collaboration and problem-solving ability.
• Ability to work effectively both independently and as part of a team.
• Professional, customer-focused communication style with strong written and verbal skills.
• Strong interpersonal skills with the ability to build relationships, influence stakeholders, and resolve conflicting interests.
• Proven track record of effective team collaboration.
• Willingness and ability to travel domestically and internationally up to 50–75%.
• Adaptability and cultural awareness.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.