After-Sales Technician

About Us

Want to join a growing international and industrial context?

At Ingersoll Rand, our passion is to inspire progress around the world. We improve the quality of life by creating comfortable, sustainable and efficient environments. For more information, please visit:

Job Title

After-sales Technician

Location

France

Job Summary

As a customer service technician, you provide technical assistance for our products on client sites and/or within our workshop. You are recognized as a technical expert and also ensure the installation, commissioning and maintenance of our products at customer sites. You also ensure customer satisfaction across all our services.

Responsibilities

Technical expertise

• Technical assistance remotely (email / phone / ...) and on site (IDF and France as part of 2 or 3-day trips)
• Management of customer complaints, spare parts offers
• Commissioning, maintenance, repair and training on our products at our customers' premises or in our service workshop
• Promotion of our services (maintenance contract, Training, ...) to our clients with technical and commercial arguments
• Retaining our customers
• Host technical meetings with support services if necessary

EHS

• Reporting the near-accidents
• Respect the wearing of PPE

Continuous improvement

• Collect anomalies, establish an action plan and measure its impact
• Participate in monitoring and solving problems encountered during the manufacture of products
• Participation and development of continuous improvement indicators

Basic Qualifications

• Technical training with skills in mechanics, hydraulics, electrical and automation
• Minimum 3 years' experience in a similar position in an industrial environment or in mechanical maintenance
• Mastery of computer tools (office pack)
• Proficiency in French

Travel & Work Arrangements/Requirements

• Occasional trips

Key Competencies

• Rigor and analytical ability
• Ability to work independently, organized, rigorous, customers and results-oriented
• Self-taught
• Team spirit

What We Offer

• Fixe package
• Gain share program