After-sales Technical Support & Training Manager

The After-sales Technical Support & Training Manager is responsible for leading the technical support and training functions within Geely’s global after-sales network. This role oversees the diagnosis of complex technical issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality. The manager will collaborate closely with distributors, dealers, R&D, and quality teams to elevate the overall technical capability and customer satisfaction.

Technical Support Management

• t1)Lead the technical support team to provide timely and professional support to distributors and dealers
• .2)Manage the resolution of critical and complex vehicle issues, including root cause analysis and escalation to R&D and Quality teams
• .3)Oversee the development and release of technical information, including service bulletins, repair guidelines, and diagnostic procedures
• .4)Monitor field technical cases and provide strategic insights to drive product and service improvements
• .5)Support major service campaigns, recalls, and technical improvement initiatives

Training Management

• nt1)Develop and execute the annual technical training strategy for global or regional dealer network
• s.2)Oversee the design, delivery, and continuous improvement of training programs for technicians, service advisors, and technical manager
• s.3)Ensure training content accuracy and alignment with new product technologies, EV systems, and diagnostic tool
• s.4)Evaluate training effectiveness, set certification standards, and manage technician competency developmen
• t.5)Manage training resources, including trainers, facilities, digital learning platforms, and training material

Field Operations & Dealer Network Support

• 1)Support strategic markets by offering on-site technical assistance, technical training, and capability enhanceme
• 2)Collect field feedback, identify recurring issues, and initiate corrective actions or technical campaig
• 3)Ensure consistent service quality and technical standards across all dealer networ

Qualifications

• 1.Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, or related fie
• 2.5+ years of experience in automotive after-sales, technical support, or train
• 3.Strong expertise in vehicle systems diagnosis, fault analysis, and service operati
• 4.Experience with EV/HEV technologies and high-voltage system safety is prefer
• 5.Excellent communication, and cross-cultural collaboration ski
• 6.Fluent in English (written and spoken); additional languages are a p
• 7.Willingness to travel frequently domestically and internationa

Preferred Skills

• 1.OEM after-sales management experience (global or regio
• 2.Familiarity with digital training tools, LMS platforms, and e-learning develop
• 3.Strong analytical abilities and experience using data to improve service perform
• 4.Customer-focused mindset and ability to manage multiple stakehol