After Sales Manager – Parts, MEA

We are an equal opportunity employer committed to developing our employees across more than 30 countries.

Responsibilities

• Export Commercial Development and Promotion across MEA
  • Prepare and coordinate budgets and objectives by country within the area in collaboration with subsidiaries.
  • Ensure coordination of the Group’s commercial policy with the parts managers in the subsidiaries.
  • Propose and promote welcome kits for dealers and customers.
  • Communicate the general terms and conditions of spare parts sales and associated procedures to customers.
  • Supervise and establish processes and conditions to develop sales within the area (pricing strategy, discount policy, promotions).
  • Develop and deploy marketing campaigns in collaboration with the marketing team, ensuring their success, and conducting satisfaction surveys.
  • Ensure the proper deployment of marketing support materials.
  • Share spare parts commercial information.
  • Deploy all operations or actions developed by the marketing team.
  • Drive sales and organize spare parts promotions (challenges, specific actions).
  • Monitor and analyze results by dealer and by customer, and track bonuses.
  • Respond to pricing and delivery inquiries.
  • Prepare commercial proposals and handle special orders.
  • Visit the network and provide detailed reports to management.
  • Share field information with other departments.
  • Develop sales of products, accessories, or services by identifying network needs in collaboration with relevant departments (Supply Chain, Purchasing, Marketing, and other S&S departments).
• Operational Activities and Training:
  • Provide technical assistance and training to the distribution network and customers.
  • Address inquiries and assist with PR references or reference creation.
  • Monitor special pricing requests.
  • Handle return requests and spare parts warranties.
  • Follow up on complaints and assess non‑conformity reports.
  • Evaluate proposals and provide recommendations for spare parts.
  • Act as an organizational expert for the distribution network (audits, advice, recommendations) and deploy communication tools through dedicated training (B2B portal, Master portal, Assist, My e‑doc, etc.).
  • Share technical spare parts information.
• Specific Activities:
  • Participate in cross‑functional projects for Spare Parts and Customer Service (ERP deployment coordination, DEP).
  • Monitor new product launches for export areas.
• Material Coordination:
  • Organize and manage the work of commercial assistants within the designated area.
  • Stay informed about the administrative tasks performed by commercial assistants: pro forma (offers), orders, invoices, credit notes, shipments, return requests, back‑order tracking, and customer claims follow‑up.

Qualifications

Education

• Minimum Bachelor’s Degree (BAC+4) in Business, Strategy, and International Trade, or equivalent experience.

Technical Skills

• Understanding of hydraulics, electronics/electrical systems, mechanics, and handling equipment.
• In‑depth knowledge of Incoterms and international transport solutions.
• Knowledge of customs regulations.
• Expertise in sales techniques.
• Languages: Fluent English and French required.

Behavioral Skills

• Results oriented
• Excellent communication skills and persuasive abilities
• Strong intercultural management skills and team spirit
• Ability to prioritize and maintain perspective
• Analytical and synthesis skills
• Adaptability
• Strong organizational skills.

Other Skills

• Proficiency in office tools, IT systems, and ERP software.

Internal Interactions

• Spare Parts Zone Managers or Coordinators
• VP Sales
• Sales Administration (ADV) for Machines and Spare Parts
• Spare Parts Warehouse
• Purchasing, and Procurement Teams
• Spare Parts Support and Development
• Marketing
• Customer Service
• Transport
• Legal
• IT
• Accounting Teams
• Sales, Finance, HR, Other S&S and S&M Departments

External Interactions

• MANITOU Sales Subsidiaries
• Distributors
• Dealers
• Rental Companies
• Customers and Key Accounts

Benefits

• Immediate start
• Contract Type: Permanent
• Status: Executive
• Work‑Life Balance: Hybrid work options available—up to 2 days of remote work per week (eligible after 3 months of seniority).
• Salary: commensurate with experience + Profit‑sharing + Active CSE + On‑site Dining + Commuter Benefits (70% reimbursement of public transport subscriptions OR Vehicle allowance OR Sustainable mobility package for cyclists).
• Site: Ancenis (44), France. Business travels up to 40%.

Location

• France - Ancenis