After Sales Manager – Parts, LATAM

Manitou is purposefully committed to its people. Based on a “One United Team” focus, we internationally cultivate our purpose‑driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate more than 6000 employees and their diversity across more than 30 countries we operate in.

Vision and key stakes

The primary objective for Regional Parts ASM is to manage, drive, and develop the sales activity for Spare Parts, Attachments, and services within an export geographical area. The position involves selling products or services, optimizing the customer portfolio, and increasing revenue while adhering to the commercial policy of the Manitou Group.

Duties and responsibilities

• Export Commercial Development and Promotion
  • Prepare and coordinate budgets and objectives by country within the area in collaboration with subsidiaries.
  • Ensure coordination of the Group’s commercial policy with the parts managers in the subsidiaries.
  • Propose and promote welcome kits for dealers and customers.
  • Communicate the general terms and conditions of spare parts sales and associated procedures to customers.
  • Supervise and establish processes and conditions to develop sales within the area (pricing strategy, discount policy, promotions).
  • Develop and deploy marketing campaigns in collaboration with the marketing team, ensuring their success, and conducting satisfaction surveys.
  • Ensure the proper deployment of marketing support materials.
  • Share spare parts commercial information.
  • Deploy all operations or actions developed by the marketing team.
  • Drive sales and organise spare parts promotions (challenges, specific actions).
  • Monitor and analyze results by dealer and by customer, and track bonuses.
  • Respond to pricing and delivery inquiries.
  • Prepare commercial proposals and handle special orders.
  • Visit the network and provide detailed reports to management.
  • Share field information with other departments.
  • Develop sales of products, accessories, or services by identifying network needs in collaboration with relevant departments (Supply Chain, Purchasing, Marketing, and other S&S departments).
• Operational Activities and Training
  • Provide technical assistance and training to the distribution network and customers.
  • Address inquiries and assist with PR references or reference creation.
  • Monitor special pricing requests.
  • Handle return requests and spare parts warranties.
  • Follow up on complaints and assess non‑conformity reports.
  • Evaluate proposals and provide recommendations for spare parts.
  • Act as an organisational expert for the distribution network (audits, advice, recommendations) and deploy communication tools through dedicated training (B2B portal, Master portal, Assist, My e‑doc, etc.).
  • Share technical spare parts information.
• Specific Activities
  • Participate in cross‑functional projects for Spare Parts and Customer Service (ERP deployment coordination, DEP).
  • Monitor new product launches for export areas.
• Material Coordination
  • Organise and manage the work of commercial assistants within the designated area.
  • Stay informed about the administrative tasks performed by commercial assistants: pro forma (offers), orders, invoices, credit notes, shipments, return requests, back‑order tracking, and customer claims follow‑up.

Assisting APAC Region for coordination with internal departments or escalation of topics.

Experience & competencies

• Education: A minimum Bachelor’s Degree (BAC+4) in Business, Strategy, and International Trade, or equivalent experience.
• Technical skills:
  • Understanding of hydraulics, electronics/electrical systems, mechanics, and handling equipment.
  • In‑depth knowledge of Incoterms and international transport solutions.
  • Knowledge of customs regulations.
  • Languages: Fluency in English, Spanish, and French is essential for this role to ensure effective communication with all stakeholders.
  • Results oriented.
  • Excellent communication skills and persuasive abilities.
  • Strong intercultural management skills and team spirit.
  • Ability to prioritise and maintain perspective.
  • Analytical and synthesis skills.
  • Strong organisational skills.
• Other: Proficiency in office tools, IT systems, and ERP software.

Internal Interactions

Spare Parts Zone Managers or Coordinators, VP Sales, Sales Administration (ADV) for Machines and Spare Parts, Spare Parts Warehouse, Purchasing, and Procurement Teams, Spare Parts Support and Development, Marketing, Customer Service, Transport, Legal, IT, Accounting Teams, Sales, Finance, HR, Other S&S and S&M Departments.

External Interactions

Manitou Sales Subsidiaries, Distributors, Dealers, Rental Companies, Customers and Key Accounts.

What does Manitou Group offer?

• Contract Type: Permanent
• Status: Executive
• Work‑Life Balance: Hybrid work options available—up to 2 days of remote work per week (eligible after 3 months of seniority).
• Salary: commensurate with experience + Profit‑sharing + Active CSE + On‑site Dining + Commuter Benefits (70% reimbursement of public transport subscriptions OR Vehicle allowance OR Sustainable mobility package for cyclists).
• Site: Ancenis (44), France. Business travels up to 40%.

What is Manitou Group?

As a global leader in material handling, access platforms, and earthmoving equipment, our mission is to improve working conditions, safety, and performance worldwide, while maintaining a profound respect for people and the environment. We design, manufacture, and distribute our products and solutions with passion, consistently driven by customer satisfaction.