Administrative Support Specialist-Raleigh

We are currently looking for an energetic, organized, and efficient Administrative Support Specialist to join our team. The ideal candidate will have the ability to multi-task and take initiative on projects in a dynamic, fast-paced workplace. This role will be focused on administrative and office tasks supporting our team members and customers.

The successful candidate must be self‑motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.

Job Duties

• Rotate reception duties with Customer Service Team: Admit and greet visitors and employees. Maintain check-in sheet.
• Answer incoming calls using a multi-line switchboard and transfer as determined.
• Mail management: Visit post office weekly to retrieve mail, sort and distribute incoming mail and packages, mail outgoing packages via FedEx or USPS.
• Organize, order, and maintain office supplies.
• Assist in updating email distribution lists.
• Create daily and ad hoc reports.
• Assist the administrator on multiple digital platforms (JB Hub, SevenFifty, GlobalWorx, GoSpotCheck, DiPA).
• Handle customer administration including setting up new customer accounts, updating customer information, and performing customer depletion as necessary.
• Track expired, suspended, and cancelled customer state alcohol permits daily. Perform routine manual permit checks monthly.
• Enter holiday delivery schedules.
• Assist Credit Manager with credit requests from chain customers by researching, collecting supporting documentation, and digitizing invoices.
• Scan and index important confidential files and maintain the document management system.
• Perform a wide variety of administrative duties as assigned.
• Fill in and assist other team members as needed.

Requirements

• In office Monday – Friday, 8:00 am – 5:00 pm.
• Associate/bachelor’s degree preferred; High School Diploma required.
• 2+ years of experience in customer service or an administrative/support position.
• Effective written and verbal communication skills.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
• Detail oriented with strong organizational skills.
• Fast and accurate typing skills.
• Proficient with 10-key.
• AS400/IBMi experience preferred.
• Ability to multi-task and meet deadlines in a fast‑paced work environment.
• Effective problem‑solving skills when encountering new and unique challenges.

Candidate must be able to pass a criminal background check.

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Worker Sub-Type: Regular

Time Type: Full time