Administrative support customer care

Job Description

Are you interested in contributing to a more sustainable future of mobility? Are you enjoying helping customers and colleagues in a supporting role? Then this role might be for you!

About the Role

Our operations team in France is responsible for how well our charging stations for electric vehicles in France are performing. The team is now looking for administrative support. In this role you will focus on handling customer questions and complaints.

Responsibilities

• Manage customer requests and complaints via workorders in our dashboard.
• Compile overviews of most occurring complaint types to colleagues, so they can see where action is needed.
• Manage documentation of insurance claims.
• Send out smaller packages.
• Keep track of orders from our warehouse.

Qualifications

• Strong administrative skills.
• Can work autonomously and feel comfortable taking initiative.
• Can work with Microsoft tools, and ideally also with PowerBI.
• Fluent in French, and also comfortable with the English language.

Benefits

• A fast‑growing, international and entrepreneurial work environment.
• A collaborative, flexible and mission‑driven culture.
• A competitive compensation package between €25,000 and €30,000 gross per year.
• Strong growth opportunities within a rapidly expanding market.
• The opportunity to actively contribute to the energy transition and the future of mobility.