Administrative Specialist I - Processing Assistant IV (PAIV)

Agency : Dept of Health and Human Services

Division : EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title : Administrative Specialist I (S)

Position Number :

Grade : NC08

About Us : The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state, employing approximately 17,000 people to ensure the health, safety, and well‑being of North Carolinians. The agency provides human service needs for special populations, including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helps poor North Carolinians achieve economic independence.

Responsibilities

• Greeting visitors and callers courteously and professionally.
• Using a multi‑line phone system to answer and route calls to appropriate staff members.
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff.
• Receiving applications from clients, requesting and obtaining medical/treatment records, scheduling appointments, setting up case files, filing, and creating written correspondence.
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process.
• Utilizing office equipment and relevant technology (software and systems) to meet office needs.

Preferred Qualifications and Skills

• Knowledge of and/or experience working with persons with disabilities.
• Experience providing effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in fast‑paced environments.
• Experience performing routine administrative and office support functions.
• Knowledge of and/or experience with case management systems.
• Knowledge of or experience working within a team setting.

Salary Grade Range : $39,244 - $68,679

Recruitment Range : $39,244 - $49,000

Hybrid‑teleworking schedule available to include weekly onsite work hours.

Position is funded in part through federal funds .

Compensation & Benefits: The State of North Carolina offers comprehensive benefits, including health insurance options, standard and supplemental retirement plans, and the NCFlex program (high‑quality, low‑cost benefits on a pre‑tax basis). Employees receive paid vacation, sick leave, community service leave, and paid parental leave.

EEO Statement : The State of North Carolina is an Equal Employment Opportunity Employer and is committed to providing a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.