Account Manager - SMB

As an Account Manager , your primary mission is to drive growth and retention on your portfolio.

Trusted advisor posture

• Support customer lifecycle as soon as onboarding ends by organizing regular EBRs
• Build 6-12 months retroplannings with clients by coordinating an action plan with other internal teams (CSC, implementation team…)
• Anticipate and resolve frictions

Sales process

• Own the client relationship with a specific focus on sourcing and/or qualifying upsell opportunities (no closing)
• Handover qualified upsells leads to Expansion Managers
• Anticipate and handle customer renewals
• Handle churn requests

Sales excellence

• Respect and suggest improvement of actual process to boost prioritization and efficiency
• Fill in properly CRM to have the most updated data
• Report regularly on performance
• Share your expertise and best practices with the team
• Provide qualitative handovers to the teams you are working with to increase quality and speed of action of those teams

What we are looking for

• You have a degree from a top business school (Master’s level, Bac+5).
• You have strong customer relationship skills and sales skills.
• You are bilingual in French. (C2 level).
• You are capable of multitasking and managing changing priorities within tight deadlines.
• You enjoy challenges and strive to exceed your goals.
• You are eager to move quickly, to meet with our users frequently, and to pick up the phone to help them.
• You love advising, arguing, and convincing.

What we offer

• An attractive salary: package between 55K-62K. The salary include a significant variable component.
• Swile meal vouchers.
• 1000 m² offices at Gare de Vaise (Lyon).
• A highly educational and empowering entrepreneurial environment with a lot of autonomy.
• A daily challenge working with SME leaders and CEOs.
• A dynamic and passionate work atmosphere with a true team spirit to help Agicap take off in France and then internationally.