Account Manager – Paris

About Us

sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About The Role

sunday is hiring an Account Manager based in Paris to help us grow in the Île de France region. You’ll start with a training period to get familiar with the product and commercial playbook, and then take full ownership of your restaurant portfolio in the region. As Account Manager, your job is to turn restaurant partners into sunday ambassadors. You’ll work hand‑in‑hand with restaurant owners and sales teams to ensure successful onboarding, product adoption, and long‑term satisfaction.

Key Responsibilities

• Build strong relationships with restaurant owners, managers, and staff to turn them from customers to ambassadors
• Manage your portfolio of restaurants in the Île de France (with regular travel across the region)
• Perform high‑quality onboardings and train restaurant teams on the sunday solution
• Ensure product adoption and usage through follow‑up and guidance
• Identify upsell and cross‑sell opportunities to grow revenue
• Monitor churn risk and deploy reactivation strategies
• Be the voice of our customers internally: share feedback with Product, Ops and Sales
• Create, document and improve account management processes for the region

Report On KPIs

• Onboarding quality (incl. number of restaurants launched, product adoption)
• Group expansion in key mid‑market groups (above 20 locations)
• Upsell performance
• Customer satisfaction (NPS, churn rate)

About You

• Bachelor's degree in Business Administration, Project Management, or related field (Master's degree preferred)
• Strong communication and interpersonal skills, with the ability to collaborate with, influence and engage stakeholders
• Solid analytical and problem‑solving abilities, with a keen attention to detail and a track record of driving results in complex, dynamic environments
• You are comfortable with change, able to adapt and always want to learn new skills
• You have a true customer mindset: you love solving problems and making others successful
• You are hands‑on: we have all the tools, but you will have to find solutions and turn them into reality
• You are a team player with a passion for hospitality and tech
• You are fluent in French and comfortable in English

Requirements

• 15 days training period in Paris office to ramp‑up on commercial and technical aspects of the product
• Driving license mandatory

What we offer

• Competitive salary + Stock options
• A great office in the heart of Paris (10th arrondissement)
• 100% health coverage for you
• Flexible vacation policy
• A lot of responsibilities and opportunities to grow

Steps In Our Recruiting Process

• Share your story: Application with resume
• Let's get to know each other through a phone screen interview
• Meet with the hiring manager
• Impress your future colleagues with a case study
• Meet with people from other departments and understand our culture
• Reference Checks (3 most recent managers)
• Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectionate or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).