Account Manager Mid Market

About the Role

We’re looking for a Account Manager Mid-Market to own and grow a portfolio of mid-market clients by driving adoption, retention, and expansion through AI-powered value delivery.

This is a high-impact role: you’ll be joining at a key moment and will have real ownership over a €15k–€60k ARR client portfolio, shaping how we scale Customer Success in the mid-market segment.

Your mandate is clear: maximize customer value, drive net revenue retention, and make Modjo a strategic, must-have partner for your clients.

Your Mission

1. Own your portfolio end-to-end

• Manage and grow a portfolio of mid-market customers (€15k–€60k ARR)
• Build strong, trust-based relationships with key stakeholders, including C-levels
• Act as a strategic advisor to help clients achieve their business goals through AI
• Ensure high customer satisfaction and long-term engagement

2. Drive adoption, retention & expansion

• Design and execute tailored onboarding and adoption plans
• Identify upsell opportunities and lead renewals in collaboration with Account Executives
• Monitor usage and proactively address risks to maximize retention
• Continuously demonstrate ROI and business impact to customers

3. Scale processes & efficiency

• Industrialise onboarding and account management processes
• Leverage automation and playbooks to manage inbound requests efficiently
• Contribute to building scalable CS frameworks for the mid-market segment
• Share best practices and continuously improve ways of working

4. Be the voice of the customer

• Gather and relay customer feedback to Product and internal teams
• Contribute to improving the product and customer experience
• Turn satisfied customers into advocates (testimonials, referrals, case studies)

5. Collaborate cross-functionally

• Work closely with Sales (AE Farmers) on expansion strategy
• Align with Scaled Account Managers to ensure consistency across segments
• Partner with Product and Marketing to drive customer-centric initiatives

Success after 12 months means

• You have built a strong, trusted relationship with your entire portfolio and are seen as a strategic business partner by your clients
• You have consistently achieved (or exceeded) retention and expansion targets across your accounts
• You have significantly improved product adoption and demonstrated clear ROI for your customers
• You have implemented scalable processes and playbooks that increase team efficiency

Who you are

• You have 2+ years of experience in Customer Success, Account Management in a SaaS environment
• You are comfortable engaging and influencing C-level stakeholders
• You are highly organised and structured, able to manage multiple accounts and inbound requests efficiently
• You have strong business acumen and can translate product value into tangible outcomes
• You are proactive, autonomous, and solution-oriented, with an entrepreneurial mindset
• You are fluent/native in French and fluent in English and you are excited to manage French and possibly international clients

Bonus points if

• You have experience in SaaS, CRM, or Customer Success platforms
• You have worked with mid-market clients and managed complex sales cycles
• You have a strong interest or experience in AI and its business applications

Why this role matters

As we scale, the mid-market segment represents a huge growth opportunity for Modjo. This role is critical to ensuring that these customers not only succeed but expand with us over time. By combining strategic account management with scalable processes, you’ll directly impact revenue growth, product adoption, and customer satisfaction. This is a high-leverage position at the intersection of Sales, Product, and Customer Success—where your work will shape how we scale sustainably.