Account Manager - Italian speaker (H/F)

Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Italian market.

Your responsibilities will include:

• Participating in client onboarding
• Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)
• Organizing and leading client meetings
• Assisting with contract signing
• Assisting with the creation of the agent or distributor file
• Assisting during the implementation phase
• Participating in the follow-up of clients in production

Project management and coordination of the Client relationship:

• Organizing and leading monthly/quarterly client meetings
• Keeping track of and sharing the client’s news (both externally and within Treezor)
• Monitoring tickets and requests to provide solutions
• Working as a team and coordinating communication with the client
• Ensuring client satisfaction
• Upselling services offered by Treezor

Management of additional tasks:

• Actively contributing to client satisfaction
• Monitoring the client billing process and ensuring there are no payment delays
• Keeping up with industry news and client updates
• Monitoring KPIs and SLAs

Requirements:

• 5+ years of experience in an Account Manager role
• Strong knowledge of payment, fintech or banking sector is mandatory
• Native Italian speaker , and fluency in English and/or French
• Strong organization skills
• Attention to detail, autonomy, and excellent interpersonal skills