Account Manager, French-speaking

Responsibilities

• Own renewals, expansion and net-revenue retention for a portfolio of 80–120 French-speaking restaurant customers
• Run quarterly business reviews with operators in French, surfacing POS data, benchmarks and product-adoption gaps
• Drive cross-sell of Payments, KDS, Inventory, Procurement and the E-Menu module into your accounts
• Coordinate Implementation handoffs and act as escalation point for at-risk accounts
• Build a small library of French-language customer case studies, video testimonials and reference calls
• Partner with Product on French-market feedback (NF525 fiscal compliance, ticket restaurant integrations, local payment methods)
• Maintain accurate CRM hygiene (HubSpot): renewal dates, MRR, health score, expansion opportunities
• Forecast your portfolio's quarterly NRR and renewal risk to the Head of Customer Success

Requirements

• Native or fully fluent French, plus business-level English (the working language at Tableview)
• 3+ years in B2B SaaS Account Management, Customer Success or Hospitality Tech Sales
• Track record of consistently hitting NRR / renewal / expansion quota
• Strong commercial instincts: comfortable negotiating renewals, pricing and multi-year contracts
• Comfort reading a restaurant P&L and explaining KPIs like prime cost, labor %, food cost % in customer reviews
• Calm under escalation: you can stay constructive when a customer is unhappy and find the right path forward
• EU work authorization or eligibility to work remotely from an EU-friendly timezone (UTC−5 to UTC+2)