Account Manager, Customer Connect

Job Description (Job advert content)

We are recruiting for a French-speaking Account Manager in Paris.

The role of an Account Manager is to proactively manage a portfolio of clients with a focus on retention, increased revenue and customer satisfaction. The role involves constant liaison and collaboration with all client frontline activities including Customer Training, Sales Specialists, our Customer Relationship Management centres, admin and local Technical support in the countries.

Roles and Responsibilities

• Interact with customers who use LSEG products and to establish a professional relationship with them in order to retain and grow the business

• Demonstrate LSEG products to customers predominantly via on-line demonstration tools

• Where necessary troubleshoot specific problems, enlisting the help of internal support/product/admin groups

• The recognition of cross sell and up sell opportunities and resolution of common problems

• Record in the appropriate systems (Siebel, Sales Force, etc.) all contact history information to facilitate an improved knowledge of the customer with the objective of building increased retention and increased sales revenue

• Provide proactive support to customers using all tools and resources available

• Set correct customer expectations

• Elicit customer feedback to improve processes

• Handle escalated problems in area of specialization

Internal Focus

• Adhere to schedules and targets

• Consolidate and communicate information to Line Manager

• Imparting knowledge to others within the team and outside the team

• Participates in developing and implementing new work processes

• Self-development - including product specialization, markets knowledge, and technical skills

• Participates in devising processes for team development

Qualifications

Language

• French (mother tongue)

• English (fluent)

Education

• Master degree in Economics and/or Finance or equivalent experience

• Any international qualification: CAIA, CFA will be a plus

Skills/Knowledge

• Deep understanding of Financial Market and in particular of the Banking and FX space

• Exceptional execution skills

• Strong oral and written communication skills

• Consistent record of sales excellence

Career Stage

Senior Associate

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.