Account Manager

We are looking for a proactive, relationship-focused Business Advisor (our internal name for Account Manager) with the aim to become a true partner in our clients' success. You'll have the expertise and time to help clients maximize the benefits they receive from our booking system, seeing every client interaction as an opportunity to add value and build trust.

Working closely with our Technical Specialists (who provide reactive technical support), you'll be the primary relationship architect, ensuring fast, personalized responses and building the foundation for long-term client retention and growth.

Client Activation & Onboarding

• Guide new clients through setup and activation with personalized attention

• Conduct comprehensive demo calls and booking system walkthroughs for promising leads

Proactive Relationship Management

• Evaluate new leads and independently conduct research on promising ones before reaching out to them

• Reply to all assigned messages via Intercom within a timely manner during business hours

• Maintain continued relationship-building beyond activation, conducting regular relationship check-ins

• Coach clients to get the most out of our software (feature adoption guidance) and optimize their business decisions

• Collaborate with our Marketing team on client education

Revenue Growth & Expansion

• Identify upselling opportunities for existing clients

• Identify and address potential churn risks through proactive engagement

• Promote referral program initiatives

• A remote-first, autonomous working environment

• The opportunity to significantly impact the growth of the company

• A fixed salary of €40,000

• Bonuses based on performance

• 25 holiday days per year

• A laptop and phone

Essential

• You have experience in a client acquisition role (Sales or Account Management)

• You enjoy understanding client's needs and building long term relationships with them (on the phone and via messages)

• You are highly organized and self-managing, able to structure your own work and prioritize effectively

• You are result-oriented and able to focus on the actions that will impact the most the growth of your portfolio

• You are native in French and fluent in English

Nice-to-have

• Experience in booking/scheduling software or tools for service-based businesses

• Knowledge of Spanish and/or German is a plus