Account Manager
In this role, you will be responsible for relationship management with an assigned portfolio of clients. You will serve as a client liaison throughout the delivery of client service engagements or outsourced solutions. You will be strategically focused and responsible for maintaining client satisfaction by ensuring consistent and proactive communications with clients while completing tasks that support the overall management of client Responsibilities:Coordinates somewhat complex client interactions, ensuring timely responses and resolution of moderately challenging requests or issues.
Analyzes somewhat complex client feedback and data to identify trends, opportunities, and areas for improvement, informing strategic decisions.
Develops somewhat complex client engagement plans, tailoring approaches to meet specific client needs and align with business objectives.
Implements client management best practices and processes to enhance satisfaction and streamline workflows.
Identifies opportunities to strengthen client relationships through proactive communication and value-added solutions.
Communicates key insights, updates, and recommendations to internal stakeholders, facilitating alignment and the effectiveness of client relationship strategies, recommending adjustments to improve outcomes.
Documents client interactions and outcomes in CRM systems, ensuring accurate and up-to-date records for reference and reporting.
Recommends process improvements or tools to support client relationship management initiatives and enhance team productivity.
Client management Managing a portfolio of clients
Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets
Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information
Collaboration Work closely with US/AUS/EMEA internal counterparts to lead affiliate initiatives across territories
Work closely with publisher services to identify partnership opportunities to grow our business
Working closely with Analytics’ team to help interpret data and build more effective strategies
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical3+ years of digital marketing experience including client service (agency, client or consulting)
BA degree in a Marketing field preferred
Competent in Microsoft Office programmes - particularly Excel (intermediate) and Power
Point
Experience in strong client relationships, reinforced by building trust, advising and upselling
Communication
Strong customer services skills: Negotiation, diplomacy, able to translate client requirementsinto technical specifications
Excellent written and verbal communication
Fluent in English
Minimum Requirements:2-4 years relevant work experience Required5-7 years Preferred
Bachelor's Degree Required
Master's Degree Preferred#LI-CW1Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize
- Practice
- Validate – Shikumika
- Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Summary
Location: Paris, France
Type: Full time