Account Manager

About JD Logistics

JD Logistics, part of JD.com, is a leading technology-driven supply chain and logistics solutions provider. We operate end-to-end logistics services that enable businesses and enhance customer experience across global markets.

What We Offer

You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. We offer a competitive salary, great locations, and a supportive people‑first culture, giving you space to take on meaningful challenges, grow your skills, and make a real impact.

About The Team

You will be joining the JD Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Responsibilities

• 负责客户的关系维护与拓展，确保客户满意度及长期合作关系。
• 作为客户与公司内部团队（仓储、运输、配送、系统等）之间的对接人，协调资源确保客户需求得到及时响应和解决。
• 定期与客户进行业务回顾，共同改进业务流程，持续提升日常运营及异常处理效率。
• 协助客户操作业务系统、解决异常订单、核实物流轨迹、处理货物丢失破损等异常事件。
• Maintain and strengthening relationships with clients to ensure customer satisfaction and long‑term partnership.
• Serve as the liaison between clients and internal teams (warehousing, transportation, delivery, systems, etc.), coordinating resources to ensure timely response and resolution of client needs.
• Conduct regular business reviews with clients to jointly improve operational processes and continuously enhance efficiency in daily operations and exception handling.
• Help clients with resolving order exceptions, verifying logistics tracking information, and handling abnormal incidents such as lost or damaged goods.

Equal Opportunity Statement

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.