Account Manager

The Account Manager is responsible for developing new business relationships and serving as the first level of support to existing B2B clients.

Responsibilities

• Develop an effective understanding of the capability, benefits and competitive advantages of TransPerfect’s services
• Identify prospective customers and individual organizations to focus on sales activities
• Develop new client relationships via cold calling, internet, and trade shows
• In coordination with Sales Management, identify, qualify, develop and close sales opportunities
• Promote and educate clients regarding TransPerfect’s services
• Provide customer support and manage client expectations in liaison with the Production Management Team
• Manage and control pricing and contractual issues by developing a thorough understanding of company procedures
• Take an active role in learning about each client’s industry, business needs and company culture to identify new business opportunities and provide a high level of service
• Perform other special projects or duties when required

Qualifications

• Interest in or previous experience in Strategic Business Development and/or Client Services/Account Management
• Ability to build and maintain relationships
• Superior written and spoken communication skills in English and French
• Good analytical skills needed to project revenues, monitor budgets and other necessary calculations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Minimum Bachelor’s Degree or its equivalent
• Ability to commute to our Paris office 5 days per week
• Multitask in a fast‑paced environment, work well with people from a variety of different backgrounds and cultures, build strategic relationships with clients and co‑workers, work as part of a team, take active measures to solve problems and commit to a high level of service
• Previous Account Management experience is beneficial