Account Manager

Overview

Your role — Customer Service - Account Management - P3 - FRA

This is a home-office based position in France. The Account Manager will be the main contact for assigned clients, responsible for building strong relationships, driving revenue growth, and delivering strategic value. The role includes consultative support through analysis, regular performance reviews, and identifying opportunities to upsell solutions aligned with client goals. Travel to client presentations and team meetings, with occasional international travel, may be required.

What You’ll Be Doing

We are seeking a results-driven Account Manager to join our team in France. This role focuses on client relationship management, performance analysis, revenue growth, and operational support to ensure successful delivery of client programs.

Key Responsibilities

• Client Relationship Management
  • Act as the primary liaison for assigned clients, ensuring exceptional service and support.
  • Develop a deep understanding of client objectives, challenges, and industry trends to provide tailored solutions.
  • Build long-term, trust-based relationships that drive client satisfaction and loyalty.
  • Understand and manage contract expiration and prepare and present SVS solutions in advance to retail relationships.
  • Monitor and manage terms and conditions of client contracts including timely resolution of outstanding invoices.
• Performance Analysis & Insights
  • Monitor and analyse client program performance, sales trends, and redemption data.
  • Prepare and present detailed reports and dashboards during regular client meetings.
  • Provide strategic recommendations to optimize gift card program performance.
• Revenue Growth & Upselling
  • Identify opportunities to upsell additional services, features, or distribution channels that enhance client outcomes.
  • Collaborate with internal sales and product teams to propose relevant solutions that generate revenue for both clients and the company.
  • Develop account growth strategies that expand usage and adoption of gift card programs.
• Operational Support
  • Partner with internal teams (sales, operations, finance, and technology) to ensure smooth execution of client programs.
  • Resolve issues promptly while maintaining a proactive approach to client needs.
  • Support the onboarding of new clients and programs when required.

Qualifications

• 3+ years of experience in account management, client services, or business development, preferably in the gift card, B2B (in Reward and recognition and employee benefits), or loyalty industry.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Proven track record of managing and growing client accounts.
• Excellent communication, presentation, and interpersonal skills.
• Ability to balance strategic thinking with day-to-day client support.
• Proficiency with CRM tools, Excel, and data visualization/reporting platforms.
• Is a self-starter who thrives on collaboration and teamwork.
• Fluent in French and English required; other languages optional.
• Full Driving License

Key Competencies

• Client-focused and consultative mindset
• Strong business acumen and negotiation skills
• Data-driven decision-making
• Ability to thrive in a fast-paced and evolving industry
• Collaborative and team-oriented approach