Account Executive - Agentforce Service

Job Category

Sales

Job Title

Account Executive (Agentforce Service)

Responsibilities

• Identify opportunities for Service Cloud in existing Salesforce customer base and prospects.
• Create new leads from systematic prospecting of service leaders.
• Leverage business from new and established relationships.
• Define the contribution of a service transformation to an overall account specific vision and plan.
• Define and pitch the specific value of a service transformation to prospect’s management.
• Build trusted relationships with heads of customer service, understanding their challenges, needs and demand.
• Strategize, negotiate and close business at VP and CxO level.
• Define and execute a plan to accelerate growth of our fastest growing solution.
• Be top of mind at your peers in the extended sales team.
• Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques.
• Be a trusted advisor for customer service transformation to customers and prospects.
• Evangelize the radical transformation and AI benefits in customer service in customer meetings, fairs or events.
• Have a specific point of view on future challenges and opportunities in customer service.

Required Skills

• Extensive background in service applications and/or operational customer service management.
• Strong track record of successfully selling customer service/engagement solutions into the market, or implementing comprehensive service transformation in a multinational enterprise.
• Proven understanding of customer service business, customer service operations and buyer profiles.
• Strong analytical and problem solving skills, and ability to succeed in a fast–paced environment.
• Proven ability to work well as part of an extended sales team.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.