[6345] serviceNow Expert

Start date: Negotiable

Location: France, Strasbourg

ServiceNow HAM, ServiceNow SAM, Hardware Asset Management, Software Asset Management, Software Licensing, Licence Compliance, CMDB, Asset Lifecycle Management, Asset Data Quality, ServiceNow Upgrades, Enhancements & Integrations, Requirements Analysis, Technical Documentation

eu‑LISA is looking for a Senior ServiceNow Expert specialised in Hardware Asset Management (HAM) and Software Asset Management (SAM) to support its Infrastructure Unit.

The consultant will provide hands‑on expertise in the implementation, configuration, optimisation and support of ServiceNow HAM and SAM capabilities in a complex IT infrastructure environment.

Main Responsibilities

• Configure, maintain and optimise ServiceNow HAM and SAM functionalities.
• Support hardware and software asset lifecycle management.
• Manage asset records, software models, licences, entitlements and related

data.

• Support software licence compliance, reconciliation and optimisation.
• Ensure alignment between Asset Management and CMDB.
• Analyse and improve asset data quality.
• Troubleshoot HAM/SAM-related issues.
• Support ServiceNow upgrades, enhancements and integrations.
• Gather technical and business requirements and translate them into

ServiceNow solutions.

• Prepare technical documentation and provide knowledge transfer to internal

teams.

• Strong hands‑on experience with ServiceNow.
• Strong experience with Hardware Asset Management (HAM).
• Strong experience with Software Asset Management (SAM / SAM Pro).
• Experience with IT Asset Management (ITAM).
• Good knowledge of CMDB and Configuration Management.
• Experience with hardware and software asset lifecycle processes.
• Experience with software licence management, entitlements and reconciliation.

• Experience working in large or complex IT environments.
• Strong analytical, troubleshooting and communication skills.
• Very good command of English.

Assets

The following will be considered an advantage:

• ServiceNow CIS-HAM
• ServiceNow CIS-SAM
• ServiceNow CSA
• ServiceNow Discovery
• ServiceNow IntegrationHub / MID Server
• ITIL certification
• ServiceNow scripting / JavaScript
• Experience in security-sensitive or mission‑critical environments

Working Arrangement

The consultant must be able to work on‑site approximately 3–4 days per week and be eligible to obtain the required EU security clearance.