2nd-Level IT Support Specialist | Windows & Mac Expert

A technology support company in Paris is seeking a Desktop Support Technician to provide second-level technical assistance for desktop and laptop issues. Key responsibilities include troubleshooting hardware and software problems, diagnosing escalated issues, and training junior staff. Candidates should have a degree in IT or related field, 2-3 years of experience, strong knowledge of Windows and Mac OS, along with relevant certifications. This role emphasizes communication and problem-solving skills, ensuring user satisfaction and compliance with IT protocols.

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