1st Line Customer Support Engineer

Department

Support

Employment Type

Permanent

Location

Inde, Bangalore

Description

We are looking for a skilled Technical Specialist to strengthen our TECH Support team. This role combines infrastructure know-how, cloud integration and database administration. You will support both on-prem and cloud customers and work closely with cross-functional teams.

Responsibilities

Key Responsibilities

• Provide 1st- and 2nd-level support for on-prem and cloud environments
• Troubleshoot customer connections to our AWS cloud
• Troubleshoot components, modules, and system extensions
• Troubleshoot network, system, and cloud-related issues
• Maintain and administer databases, including configuration, monitoring, and optimization
• Support deployment, automation, and CI/CD workflows
• Collaborate closely with our Corporate Cloud Operations Team and Systech Team

Skills, Knowledge & Expertise

Required Skills & Expertise

• Hands-on experience with database technologies and database administration
• Understanding of networking, VPNs, routing, and tunneling (e.g., FRP)
• Solid experience in Windows or Linux administration
• Technical troubleshooting skills across system, network, and application layers
• Ability to work collaboratively in customer-focused support processes

Preferred Skills (Nice To Have)

• Knowledge of AWS services (EC2, VPC, IAM, networking, storage)
• Experience with Argo CI/CD, Ansible, or similar automation tools
• Understanding of SSO, Keycloak, Auth0, or similar identity solutions
• Experience with system patching, upgrades, and environment maintenance
• Experience with business applications or ERP systems
• Familiarity with ITIL principles, cloud architectures and DevOps practices