Sales Coordinator

BASIC PURPOSE: Assist Area DOS/Director of Sales/Sales Manager(s) in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales.

Essential Functions

• Answering phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner. (40%)
• Complete correspondence, reports and forms as well as prepare simple written correspondences. (15%)
• Prepare sales contracts within 24 hours of receiving original, using standard contract format set-up in PC. (10%)
• Create new files and monitor trace files in accordance with brand SOP’s. (10%)
• Prepare cover sheets, rooming lists and ASAP reports based on room blocks and customer information. (10%)
• Assist Area DOS/DOS/SM on creative projects, such as proposals and special event invitations. (5%)
• Maintain timely and effective paper flow and communications within the sales area. (5%)

Non‑Essential Functions

• Perform special projects and participate in task forces and committees as requested and all other duties as assigned by the Area DOS/DOS/SM/GM or District Manager.
• Assist guest with changes and special requests in person, as needed.
• Input reservation directly into system.