RÉCEPTIONNISTE en CDI (H/F)

Job Overview

Job Number :

Job Category : Rooms & Guest Services Operations

Location : Courtyard by Marriott Paris Gare de Lyon, 209-211 Rue de Bercy, Paris, France, 75012

Schedule : Full Time

Position Type : Non-Management

Hotel Overview

L’Hôtel Courtyard Paris Gare de Lyon is located in the 12e arrondissement, a young and dynamic neighborhood.

• 249 spacious rooms on 19 floors with striking views of Paris monuments
• 9 meeting rooms in the creative campus
• Fitness center
• Restaurant and bar "Kitchen & Bar" offering seasonal cuisine

Responsibilities

• Handle client arrivals (check-in), departures (check-out), billing, and concierge services.
• Present the hotel’s various services.
• Coordinate client information with relevant departments.
• Resolve client issues and complaints with the help of supervisors.
• Manage the “Market” located at the front desk and ensure it is fully stocked.
• Ensure proper functioning of the parking system.
• Answer phone calls using Courtyard standards.
• Manage the mail and message system.
• Receive and deliver parcels to appropriate personnel.
• Assist with client luggage when necessary.
• Operate client deposit safes.
• Help achieve department goals (upsell, enrollments, GSS).
• Use the computer system to its full extent, knowing credit limit, paid out, and billing procedures.
• Input all billing elements for a stay, verifying room number and guest name.
• Manage own cash register.
• Perform SST (Sauveteur, Secouriste du travail) and SSIAP1 duties after training and exam validation.

Qualifications

• Minimum 6 months experience in a reception role.
• Excellent interpersonal skills and attentive to guests.
• Team player.
• Proactive, organized, and meticulous.
• Fluent in English.
• Experience with the Opera software is a plus.
• Preference for individuals who like the color yellow (optional).

Benefits

• Bonus from 3 months of seniority.
• Quarterly “lion course” bonus tied to client feedback.
• Hotel holds the Key Green label.

EEO Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.