IT Business Systems and Solutions Analyst*
IT Business Systems & Solutions Analyst
The role bridges business needs and technical solutions on enterprise IT projects across the Port of Portland. The analyst partners with stakeholders to define requirements, coordinate delivery, and support the systems that keep the Port running.
This is a limited duration role lasting approximately 24–36 months to support the Port’s ERP implementation. The role may be lengthened or shortened based on business need. It is hybrid and requires at least 3 days per week at the Port of Portland offices.
From the Hiring Manager
We’re looking for an IT Business Systems & Solutions Analyst to help drive Port Forward, the Port’s major modernization initiative. In this role you will bridge business needs with technology solutions, partnering with stakeholders, improving processes, coordinating IT projects, and supporting key enterprise systems.
Essential Job Duties
Business Analysis / Business Process Improvement
- Engage stakeholders to gather, document, and translate business requirements into functional specifications.
- Define user stories, use cases, and acceptance criteria.
- Analyze business processes and recommend improvements.
- Facilitate workshops and interviews to elicit and clarify requirements.
- Support testing and quality assurance to validate solutions meet requirements.
Project Coordination
- Lead IT project coordination for assigned areas, including stakeholder engagement and defining solution goals, scope, and success criteria.
- Plan, execute, and monitor IT projects to ensure adherence to scope, timeline, budget, and Port project management standards.
- Develop and maintain project plans covering tasks, milestones, dependencies, and resource allocation.
- Collaborate with cross-functional teams to define project objectives and deliverables.
System Support
- Administer and support assigned enterprise systems, including diagnosing and resolving reported issues.
- Serve as a subject matter expert on system functionality and related business processes.
- Coordinate with IT teams, vendors, and end users to research and resolve complex issues.
- Ensure reliable service delivery through effective coordination of staff and technology resources.
Minimum Qualifications
- Six (6) or more years of experience as an IT Project Manager, Systems Analyst, Business Analyst, System Administrator, or Business Process Analyst.
- Bachelor’s degree in information technology, Computer Science, Business, or related field, or an equivalent combination of education and experience.
- Master’s degree preferred.
- Ability to pass a criminal history records check for access to airport secured areas (Red Badge).
- Clear credit check (required due to access to sensitive financial information).
Knowledge, Skills & Abilities
- Strong business analysis methodology and process improvement skills.
- Strong analytical and problem‑solving abilities with attention to detail.
- Excellent communication skills, including the ability to translate between technical and non‑technical audiences.
- Senior‑level project management experience.
- Proficiency with business analysis and project management tools such as Excel, Visio, and Asana.
Equal Opportunity Employer
The Port of Portland is dedicated to maintaining and improving a work environment that extends equal opportunity to all individuals, regardless of race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such manner as to further the principle of equal employment opportunity and to comply with state, federal, and local laws.
Veterans Preference
Under Oregon law, qualified veterans may be eligible for veterans’ preference when applying for Port of Portland positions. Veterans should provide qualifying documents during the application process.
Background Checks and Drug Testing
The Port will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety‑sensitive positions.
ADA Accommodation
Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process.