Head of Service Delivery

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

Position: - Service Delivery head

Location- Paris, France

Job Type- Onsite

Full time Employment - Permanent

Language- French + English

Job Summary

We are seeking a seasoned and strategic Senior Delivery Leader as Delivery Unit head with a strong focus on managing large client accounts in the Financial Services domain. The ideal candidate will have extensive experience in client-facing delivery leadership, P&L ownership, and driving transformation programs across geographies. This role demands a hands-on leader who can manage complex engagements, build strong client relationships, and ensure delivery excellence while driving business growth.

Key Responsibilities:

Client Delivery & Engagement

• Lead large-scale delivery programs for key financial services clients, ensuring alignment with contractual commitments, timelines, and quality standards
• Identify and mitigate delivery risks, escalate critical issues, and ensure timely resolution
• Serve as the primary point of contact for client stakeholders, including CXO-level executives, ensuring high satisfaction and long-term engagement
• Drive digital transformation initiatives in the financial services space, leveraging DFS capabilities and industry best practices
• Support strategic initiatives including innovation pilots, and GTM activities
• Represent the account in leadership forums and contribute to growth strategy

P&L Ownership

• Own and manage the full P&L for the respective Account, ensuring profitability, cost control, and revenue growth
• Monitor financial performance, forecast budgets, and implement corrective actions as needed
• Collaborate with finance and business teams to align delivery outcomes with strategic goals

Strategic Leadership

• Support sales and pre-sales teams in bid defense, solutioning, and proposal development
• Identify growth opportunities within existing accounts and contribute to new Business opportunities

Governance & Compliance

• Ensure delivery governance, risk management, and compliance with internal HCL and client-specific standards
• Drive continuous improvement initiatives across delivery processes and tools

People Leadership

• Build and lead high-performing delivery teams across geographies
• Partner with HR and TAG teams for Talent Management and development, Talent Acquisition and retention strategies
• Foster a culture of accountability, innovation, and collaboration

Must have skills and experience:

• Minimum of 15+ years of experience in IT delivery, with a strong focus on the financial domain and digital finance services
• Proven track record of managing large client accounts and complex delivery programs in financial services or finance environment
• Strong client-facing experience with excellent communication and stakeholder management skills, both in French and English
• Demonstrated strong experience in P&L ownership (>50M$ annual PnL), financial planning, and business growth
• Deep understanding of financial services industry trends, regulatory requirements, and digital transformation
• Knowledge of French labor laws and compliance in IT service delivery
• Willingness to travel across Europe and Offshore as required
• French and English fluency (min. C1 level) is mandatory

Good to have skills and experience:

• Experience in Agile delivery models and transformation programs
• Experience in overseeing large Digital Workplace operational management and transformation
• Familiarity with cloud platforms (AWS, Azure, GCP) and modern enterprise architectures
• Exposure to data analytics, AI/ML use cases in financial domain.
• Experience in vendor management and contract negotiations

Possible certifications to choose from or add as required

• Project Management Professional (PMP) – PMI
• ITIL 4 Foundation / Intermediate – AXELOS
• Certified ScrumMaster (CSM) – Scrum Alliance
• Certified Business Relationship Manager (CBRM) – BRMI
• Certified Information Systems Auditor (CISA) – ISACA
• SAFe® Agilist / Agile Certified Practitioner (PMI-ACP) – for Agile environments
• Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect