Field Service Engineer

Job title – Field Service Engineer

Location – Strasbourg / Nancy / Metz

What You’ll Do

• Support customers throughout the entire lifecycle of Malvern Panalytical instruments – from installation to ongoing service
• Diagnose and resolve issues independently, delivering accurate and effective service to maintain high customer satisfaction
• Provide operational training to customers – mainly during installation – to ensure safe and efficient use of our instruments
• Offer remote support via PC and phone, and travel extensively across France as needed
• Assist with helpdesk and training activities and provide timely documentation such as field service reports and mileage reports
• Continuously update product knowledge, leverage all learning resources and share feedback to improve product quality
• Manage company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines
• Adhere to our code of ethics and professional engineering standards, performing all service activities in compliance with good laboratory practices

What We’re Looking For

• Background and education in electro‑mechanical technology, electronics, chemistry, or engineering
• Native French and fluent in English
• Excellent verbal and written communication skills
• Strong problem‑solving skills combined with a structured, independent approach that ensures consistent results – even in demanding situations
• Experience working directly on customer sites and thriving in a dynamic field‑service environment
• Hands‑on experience installing, performing maintenance, troubleshooting, and repairing analytical instruments
• Skilled in using diagnostic devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems
• Solid understanding of circuits, wiring/connectors, analog/digital communications, power adapters, and transformers, plus familiarity with plumbing systems, gas distribution, flow control, and pressure chambers
• Experience in measuring material properties such as gas adsorption, chemisorption, particle size, density and/or porosity is an advantage
• Acceptance to travel occasionally outside of France for training and occasional on‑site customer support within Europe or the United States
• Driver’s license, France Work Permit

We are committed to diversity, inclusion and equal opportunity. We encourage applications from underrepresented individuals and people with diverse backgrounds. We always select the most qualified applicant for each role and make all decisions without regard to race, sex, age or other protected class, as an inclusive equal‑opportunity employer.