Enterprise Implementation Consultant

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the Service

Titan platform for the largest and most influential businesses across the Home Services industry

Our team’s success directly correlates with our clients’ success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform’s capabilities

By meticulously understanding their unique business needs and objectives, we tailor our implementation strategies to optimize efficiency, enhance productivity, and drive measurable outcomes

Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience

Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment

Lead scoping and discovery sessions to understand and document business requirements

Deliver the client a Service

Titan environment configured to meet their needs and align with Service

Titan best practices

Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows Service

Titan standards and recommendations

Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions

Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines

Stay up-to-date and enabled on all new and in-development Service

Titan functionality to ensure clients utilize