Ecommerce Logistics Coordinator

De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.

A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

Job Description

The Logistics & E-commerce Coordinator plays a critical role in ensuring the seamless movement of goods across France, the UK, and the EU. This role is responsible for managing all logistics operations, customs compliance, and e-commerce fulfilment activities with precision and efficiency. The successful candidate will be a key contributor to operational excellence, supporting our stores and online channels while upholding the highest standards of compliance, service, and sustainability.

Main Responsibilities

• Organise and monitor all import/export shipments across the UK and France/EU.
• Ensure secure, timely, and cost-effective deliveries of finished jewellery, diamonds, e-commerce orders, and packaging/VM.
• Instruct carriers on appropriate customs regimes and maintain expert knowledge of Incoterms.
• Support France stores with shipments to the UK Head Office.
• Maintain accurate and up-to-date logistics records and trackers.
• Review and process logistics invoices in SAP.
• Oversee the hallmarking process in coordination with stores and carriers.
• Manage customs declarations with carriers, ensuring accuracy and compliance.
• Maintain expert-level knowledge of French Incoterms and customs procedures.
• Ensure full regulatory compliance for jewellery, stones, and precious metals.
• Act as the primary contact for customs agents and brokers.
• Produce regular reports on logistics performance, costs, lead times, and issues.
• Identify and implement continuous improvement opportunities in cost, sustainability, and efficiency.
• Pick and pack products from stores for France e-commerce orders.
• Collaborate with customer service to manage returns, after-sales queries, and tracking issues.
• Conduct quality control checks on sales and returned products.
• Maintain and update the e-commerce sales tracker.
• Provide support cover for the Rue de la Paix Administration Manager during periods of absence, including responsibilities such as managing store communications, processing stock transfers, maintaining accurate records, coordinating deliveries, and supporting daily operational tasks.

What You’ll Do

• Act Like an Owner: Take full responsibility for logistics and e-commerce operations, ensuring alignment with business goals and customer expectations.
• Create Clarity: Define clear processes and standards for logistics and e-commerce fulfilment. Communicate effectively with internal and external stakeholders.
• Empower Teams: Collaborate with store teams, customer service, and carriers to ensure smooth operations and a high-performance culture.
• Succeed Together: Build strong cross-functional relationships to deliver seamless logistics and e-commerce experiences.
• Challenge Conventions: Continuously seek innovative solutions to improve logistics efficiency, reduce costs, and enhance sustainability.

Qualifications

• Proven experience in logistics, supply chain, or e-commerce operations, preferably in luxury retail.
• Strong knowledge of customs regulations, especially French Incoterms and EU/UK trade compliance.
• Strong communication skills in written and verbal French and English.
• Detail-oriented with excellent organisational and problem-solving skills.
• Proficient in SAP and Microsoft Office; experience with logistics tracking tools is a plus.
• Proactive, accountable, and committed to continuous improvement.
• Passionate about delivering exceptional service and operational excellence.
• Values innovation, efficiency and a client-first approach.
• Committed to fostering a positive and inclusive work environment.
• Consistently striving for excellence and continuous improvement.
• Celebrates achievements, learns from challenges and contributes to a positive work environment.

Additional Information

• A great working environment
• The opportunity to develop your skills within a growing company
• Mental health is a top priority for De Beers Group.
• We offer free subscription to Headspace and have mental health first aider
• Exceptional benefits package

Successful candidates will be required to complete background screening which may include a criminal check and validation of qualifications.

We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are. Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only.