Customer Success Manager Apprentice (W/M)

The Role

Reporting to the Customer Success team, you will manage your own portfolio of clients across several modules of the Splio platform (Marketing Automation, Loyalty, Mobile Wallet, CDP). At the same time, you will play an active role in supporting and continuously improving the way the CSM team operates.

This is a structured and mentored apprenticeship: you will gradually gain autonomy over your accounts, with strong guidance and support throughout.

Your Onboarding Journey

• Product onboarding : comprehensive training on the Splio platform and its various modules
• Role onboarding : immersion into the CSM role, team methodologies, and client processes
• Ongoing support : shadowing senior CSMs on your first accounts, with regular check-ins with the Head of CSM
• Progressive autonomy : you will take ownership of your portfolio at your own pace, always supported along the way

Responsibilities

Managing your own client portfolio (scope tailored to an apprenticeship profile)

• Manage your accounts across multiple platform modules: lead client meetings, prepare and run your own portfolio reviews and QBRs
• Support clients in deploying their CRM strategy: share best practices and implement use cases
• Train users and build enablement plans to drive adoption
• Identify risk and growth signals within your portfolio, and address them with the support of your supervising CSM

Active contribution to the operational excellence of the CSM team

• Identify pain points and inefficiencies in team workflows, and propose practical improvements
• Own these initiatives end-to-end (scoping, implementation, team adoption), with the support of a senior profile
• Industrialize internal tools and rituals: templates, playbooks, tracking dashboards, automations
• Leverage AI and collaboration tools to improve team productivity (automating recurring tasks, accelerating preparation, strengthening process reliability)
• Share customer feedback with Product teams to contribute to the roadmap

What We Offer

• A structured onboarding program with mentorship from senior CSMs and the Head of CSM
• Your own client portfolio, including mid-market and enterprise accounts
• A real mandate to contribute to team structuring: your initiatives will have visible impact
• Comprehensive product training across the full Splio suite
• Hybrid work option
• An international scale‑up environment

Qualifications

• Master’s‑level student (Business School, Engineering School, or University) with a strong interest in tech, CRM, and digital marketing
• Looking for a 12‑ or 24‑month apprenticeship
• Strong organizational skills, autonomy, and ability to manage multiple topics simultaneously
• Proactive mindset: you identify opportunities, make proposals, and drive them forward
• Proficiency with generative AI tools (ChatGPT, Claude, Notion AI, etc.) and collaboration tools (Notion, Slack, Google Workspace)
• Strong interpersonal skills, with clear and effective communication in both French and English
• Curious about products and eager to learn
• Nice to have: Previous internship or apprenticeship experience in martech, SaaS, or CRM
• Basic knowledge of data / analytics
• Spanish or Italian