Customer Success Engineer

About The Role

The ideal candidate will be naturally collaborative, articulate, exceptionally organized, and possess a solid technical understanding of Veeam products. As a Customer Success Engineer, you are the primary technical owner driving long‑term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DR&R) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value.

What You’ll Do

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Collaborate on marketing‑informed campaigns and plays to drive adoption and expansion.
• Operate with a long‑term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial‑Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

What You’ll Bring

• 5+ years in customer‑facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre‑Sales SE, Technical Account Manager).
• Advanced level of English.
• Hands‑on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
• VMCE certification required (may be completed post‑hire within an agreed timeframe).
• Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross‑functional collaboration, and stakeholder management skills.

What You’ll Get

• 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self‑care and 24 paid volunteer hours annually through Veeam Cares.
• Mandatory public health insurance with broad medical coverage.
• Employer‑paid private medical, dental, optical, and wellness plan through Axa, with options for dependents.
• Life insurance with enhanced coverage above the Social Security ceiling.
• Education pension for dependent children up to age 26 if in full‑time education.
• State and supplementary pension contributions by Veeam.
• Opportunities to learn and grow through on‑demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning.

Please note: If the applicant is permanently located outside of France, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in France.

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law.