Customer operations manager m/f (h/f)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Descriptif mission

As part of the customer team of Safran Aircraft Engines, the Customer Operation Manager will work to support the operational requirements and uphold the commitments outlined in the CFM agreements with Indi

Go Airlines. Acting as a key liaison between internal teams and the customer, the COM will be responsible for the following responsibilities. For such an operational position, the COM will be frequently required to travel to SAFRAN and GE MRO facilities as well as France headquarter. Creativity and good social soft skills in order to integrate and be part of our customer team are key for this position.

1. On-Wing Monitoring - Removal Plan

a. Be aware of on-wing BSI conditions and coordinate regularly with Indi

Go to anticipate and confirm engine removals. Work in partnership with FSE and customer and maintain removal plan updated, 2. Engine Removal & Shop Induction

a. Once removal is confirmed by Indi

Go, coordinate with the FTM and MRO network planning to confirm shop assignment according to capability - capacity and ensure timely shipment of the engine.

3. Purchase Order Management

a. Upon confirmation of shop assignment, initiate and process Purchase Or...