ATR - AOG Desk Officer

AOG Desk Officer

Position within ATR’s Customer Support & Services Directorate reporting to Jérôme Polychronis.

Responsibilities

• Support ATR operators with all AOG material requests.
• Ensure high quality and responsiveness in handling airline requests, optimizing delivery performance, enhancing customer satisfaction, and providing ATR expertise for all AOG material needs.
• Manage incoming requests (mail and phone) from airlines, lessors, and MROs in a stressful environment.
• Administrate orders including sourcing, logistics operations, delivery, and transport.
• Coordinate and interface with customers regarding the ATR spare parts order process.
• Evaluate, challenge, and autonomously select the best solution for AOG situations.
• Ensure on‑time delivery or secure the best lead‑time for all spare and services orders to meet customer AOG expectations or contractual commitments.
• Maintain proactive and continuous communication with airlines and internal stakeholders on all relevant information.
• Perform recurrent follow‑up of the orders backlog.
• Resolve customer claims (lost packages, damaged equipment, missing certification documents, order cancellations).

Qualifications

• Degree in Supply Chain Management, Logistics, Business Administration or equivalent experience.
• Experience in airline, MRO, and/or customer services is a plus.
• Autonomy, initiative, and strong problem‑solving skills; able to deliver high‑quality customer service in demanding situations.
• Extensive customer interaction with effective communication in written and spoken English; Italian is a plus.
• Expertise in SAP or another ERP environment.
• High communication skills focused on customer satisfaction.

Benefits

• Competitive compensation package (profit sharing, employee savings plan).
• Work‑life balance (remote working, 6th week paid leave, additional days off for family events).
• Well‑being and health coverage (supplementary health & welfare).
• Career development programs for soft and hard skills.
• Family and employee events through ATR and Airbus CSE.
• Diversity and inclusion: more than 1,200 employees from over 35 nationalities.

EEO Statement

ATR is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Contract Type and Additional Information

Contract Type: Permanent Experience Level: Professional Job Family: Material Support & Services Company: Avions de Transport Regional (ATR) GIE